At Your Service by Frank Eliason audiobook

At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques

By Frank Eliason
Read by Nicholas Tichovsky

Ascent Audio, Gildan Media 9781118217221

Unabridged

Format : Library CD (In Stock)
  • ISBN: 9798200542956

  • ISBN: 9798200542949

  • ISBN: 9798200542963

Runtime: 7.13 Hours
Category: Nonfiction/Business & Economics
Audience: Adult
Language: English

Summary

Summary

This book relates to everyone who has ever been frustrated by Customer service, or the lack of focus on employees and Customers over the years.  Ultimately, this book will appeal to CEOs, business owners, customer service professionals, or anyone who is trying to learn more about why their own organization is not functioning as they envision.  Not since the second industrial revolution has business seen such change going on at once.  In the past 30 years we have seen the technology revolution, but today we have a poor economy, worker frustration, social media and the millennial generation impacting business in new ways. There is an external power shift happening in business as customers are taking companies' brand messages away from marketing and PR. Trust of businesses is at or near an all time low. Internally, CEOs seek to understand their customers at all levels as they have a workforce who not only wants to provide that understanding, they are demanding it. There is change in the air. This book provides insights into how customers are changing the landscape of business and what businesses needs to do to respond in today's business world. We will review the current state of business, then provide answers to the new world we will experience.  Whether we realize it or not, the revolution in business is upon us.

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Author

Author Bio: Frank Eliason

Author Bio: Frank Eliason

Titles by Author

Details

Details

Available Formats : CD, Library CD, MP3 CD
Category: Nonfiction/Business & Economics
Runtime: 7.13
Audience: Adult
Language: English