Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns
By Ben E. Benjamin PhD, Amy Yeager and Anita Simon, EdD
Narrated by Christopher Prince
Unabridged
-
3 Formats: CD
-
3 Formats: Library CD
-
3 Formats: MP3 CD
-
ISBN: 9798212347266
-
ISBN: 9798212347242
-
ISBN: 9798212347259
| Runtime: | 7.35 Hours |
| Category: | Nonfiction/Business & Economics |
| Audience: | Adult |
| Language: | English |
Summary
Summary
One of the New York Post's Top 10 Best Career Books of 2012Repair communication breakdowns on the spot and drive positive results in every conversation
Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding.
Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses:
AWARENESS: Learn to recognize an ineffective communication pattern the instant it occurs.
ACTION: Use specific new strategies to turn the conversation in a better direction.
PRACTICE: Engage in repeated, structured practice to turn those actions into new habits.
Author
Author Bio: Ben E. Benjamin PhD
Dr. Ben Benjamin is a communications consultant, business coach, and writer. He holds a doctorate in education and is an accomplished teacher trainer; he has trained instructors who have offered his courses throughout the United States and in Europe. Dr. Benjamin is author of hundreds of articles, as well as several books.
Titles by Author
Author Bio: Amy Yeager
Amy Yeager is a certified Senior SAVI Trainer. She has designed and led SAVI trainings for multinational corporations, schools, healthcare organizations, and other nonprofit institutions. In addition to her in-person training, she conducts Web-based phone seminars for ongoing skill development. She is a certified practitioner of the Alexander Technique and Self Regulation Therapy.
Titles by Author
Author Bio: Anita Simon EdD
Anita Simon is co-developer with Yvonne Agazarian of SAVI®, the System for Analyzing Verbal Interaction. Dr. Simon teaches SAVI® regularly at a variety of professional conferences and at smaller meetings in the fields of psychotherapy, human resources, and education.
Titles by Author
Details
Details
| Available Formats : | CD, Library CD, MP3 CD |
| Category: | Nonfiction/Business & Economics |
| Runtime: | 7.35 |
| Audience: | Adult |
| Language: | English |
To listen to this title you will need our latest app
Due to publishing rights this title requires DRM and can only be listened to in the Blackstone Library app