Customer Relations
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The Business of Belonging
David Spinks
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The Trusted Advisor
Robert M. Galford
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Digital Customer Service
Rick Delisi
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The Customer Education Playbook
Barry Kelly
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The Come Back Culture
Jonathan Malm
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The Wallet Allocation Rule
Timothy L. Keiningham
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The Experience
Brian Church
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Strikingly Different Selling
Jennifer Colosimo
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The Unsold Mindset
Colin Coggins
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Choose Your Customer
Jonathan L. S. Byrnes
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All Are Welcome
Cynthia Owyoung
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From Impressed to Obsessed
Jon Picoult