Customer Relations
Search:
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The Science of Customer Connections
Jim Karrh
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The Customer of the Future
Blake Morgan
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Ignore Your Customers (and They’ll Go Away)
Micah Solomon
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Know What You're FOR
Jeff Henderson
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Leading Loyalty
Sandy Rogers
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Why Customers Leave (and How to Win Them Back)
David Avrin
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Strategic Customer Service
John Goodman
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Mastering the Virtual Sale
Kerry Johnson, MBA
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Exceptional Service, Exceptional Profit
Leonardo Inghilleri
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Customer Magic – The Macquarie Way
Joseph A. Michelli
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Customer Data Platforms
Martin Kihn
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Broken Windows, Broken Business
Michael Levine
