Customer Relations
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The Innovator's Dilemma
Clayton M. Christensen
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The Cult of the Customer
Shep Hyken
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The Convenience Revolution
Shep Hyken
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Selling Luxury
Robin Lent
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Unleashing Excellence
Dennis Snow
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What the Customer Wants You to Know
Ram Charan
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We First
Simon Mainwaring
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What Your Customer Wants and Can’t Tell You
Melina Palmer
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Delight Your Customers
Steve Curtin
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The Hidden Power of Your Customers
Becky Carroll
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Measure What Matters
Katie Delahaye Paine
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Marketing in the Participation Age
Daina Middleton