Customer Relations
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Sense & Respond
Jeff Gothelf
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Sell!
Dale Carnegie and Associates
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They Ask, You Answer
Marcus Sheridan
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The Ultimate Question 2.0
Fred Reichheld
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The Psychology of Selling
Brian Tracy
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Be Our Guest
The Disney Institute
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Hug Your Haters
Jay Baer
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The Innovator's Dilemma
Clayton M. Christensen
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The Cult of the Customer
Shep Hyken
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The Convenience Revolution
Shep Hyken
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Selling Luxury
Robin Lent
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Unleashing Excellence
Dennis Snow