Why Customers Leave (and How to Win Them Back) by David Avrin audiobook

Why Customers Leave (and How to Win Them Back): (24 Reasons People are Leaving You for Competitors, and How to Win Them Back*)

By David Avrin
Foreword by Larry Winget
Read by David Avrin

Brilliance Audio

Unabridged

Format : Library CD (In Stock)
  • ISBN: 9781721373666

  • ISBN: 9781721373666

Runtime: 5.40 Hours
Category: Nonfiction/Business & Economics
Audience: Adult
Language: English

Summary

Summary

"An eviscerating indictment of how poorly customers are often treated, and the powerful recipe for doing the exact opposite. Highly recommended!" --Jay Baer, founder of Convince & Convert and author of Hug Your Haters

Discover the 24 reasons people are leaving you for competitors and how to win them back.

In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book lays out the very visible reasons for the recent shift in customer mindset and expectation, illustrates the myriad ways that companies inadvertently drive customers and prospects to competitors, and offers a multitude of creative strategies and tactics to attract and retain new prospects.

In the book, David explores and articulates the disturbing new dynamic that has arisen from easy-to-find, one-click-away, at-your-fingertips options: "We have become a world of impatient, intolerant and demanding customers, and we move on quickly if inconvenienced in any way. Don't blame the millennials! We have seen the enemy, and it is all of us."

Reviews

Reviews

Author

Author Bio: David Avrin

Author Bio: David Avrin

David Avrin, CSP, has become one of the most popular speakers on customer experience and marketing in the world today. In recent years, he has presented for enthusiastic organizations and audiences in twenty-two countries on six continents. A former CEO group leader and an in-demand speaker for Vistage International, the world’s leading CEO member organization, he has had over 4,000 one-on-one conversations with company leaders regarding their value proposition and competitive advantages. He is the author of several books, including It’s Not Who You Know, It’s Who Knows You! and Visibility Marketing.

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Details

Details

Available Formats : CD, Library CD
Category: Nonfiction/Business & Economics
Runtime: 5.40
Audience: Adult
Language: English