Woo, Wow, and Win by Thomas A. Stewart audiobook

Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight

By Thomas A. Stewart  and Patricia O'Connell
Read by Mike Chamberlain

Highbridge Audio, HighBridge

Unabridged

Format : Library CD (In Stock)
  • ISBN: 9781665147040

  • ISBN: 9781665147026

  • ISBN: 9781665147033

Runtime: 8.74 Hours
Category: Nonfiction/Business & Economics
Audience: Adult
Language: English

Summary

Summary

Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors and business experts Thomas A. Stewart and Patricia O'Connell contend that most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service—to provide an experience that matches a customer's expectations with every interaction and serves the company's needs. When customers have more choices than ever before, study after study reveals that it's the experience that makes the difference. To provide great experiences that keep customers coming back, businesses must design their services with as much care as their products.

Innovative yet grounded in real world examples, Woo, Wow, and Win is the key strategy for winning customers—and keeping them.

Reviews

Reviews

Author

Author Bio: Thomas A. Stewart

Author Bio: Thomas A. Stewart

Titles by Author

Author Bio: Patricia O'Connell

Author Bio: Patricia O'Connell

Titles by Author

Author Bio: Patricia O'Connell

Author Bio: Patricia O'Connell

Titles by Author

Details

Details

Available Formats : CD, Library CD, MP3 CD
Category: Nonfiction/Business & Economics
Runtime: 8.74
Audience: Adult
Language: English