Customer Relations
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Customer Obsessed
Eric Berridge
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Customer Success
Nick Mehta
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The Lost Art of Closing
Anthony Iannarino
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Sandler Enterprise Selling
David H. Mattson
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There's a Customer Born Every Minute
Joe Vitale
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Brand Advocates
Rob Fuggetta
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Entrepreneur Voices on the Science of Success
The Staff of Entrepreneur Media, Inc.
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Data Mining Techniques
Gordon S. Linoff
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Customer Service The Sandler Way
Anne MacKeigan
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The Shopping Revolution
Barbara E. Kahn
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The Unstoppable Organization
Shawn Casemore
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The 10 Golden Rules of Customer Service
Deb Duncan