Customer Relations
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The Experience Economy
B. Joseph Pine
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The Three Rules
Michael E. Raynor
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Youtility
Jay Baer
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For What It's Worth
Les Gold
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Extreme Trust
Don Peppers
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Managing Knock Your Socks Off Service
Chip R. Bell
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Service Failure
Jeff Toister
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212° Service
Mac Anderson
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The Simple Truths of Service
Ken Blanchard
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Stop, Look, and Listen
Chuck Wall
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Customer CEO
Chuck Wall
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The Innovative Sale
Mark Donnolo